came to this place with a bunch of friends. i have been here many times before but, today we came here after almost 1.5years. and this place has dropped their standard in food and service even after being a part of 5 star hotel.. service was really bad..
we ordered 1 nafourah mix grill , 1 oryx grill and one al nafourah mezza , hammous with meat, fatoush and sheesha..
sheesha was bad
mezza was really bad!!
hammous was so dry that i think i needed olive oil in every bite..
fatoush was the only thing which was juicy and nice.
food took ages to arrive and when it came.. food was really cold and tasteless.!!! i mean like seriously we waited for this long to have cold food???!?
we called the waiter and complaint him and he just said us sorry and left.. this type of bad customer service is not expected from a 5 star hotel.
and the food and drinks are highly expensive for no reason!!
i'm not coming back to this place!!